A contract has been awarded to deliver facilities management (FM) software for Saudi Arabia’s Al Rajhi Bank.

FSI Middle East has been appointed to supply and deliver computer-aided FM (CAFM) software for the Saudi banking giant.

The firm will provide its Concept Evolution CAFM and FSI Go Workforce Mobility platforms for the bank’s headquarters and operations buildings in Riyadh.

Additionally, FSI will deliver software with a centralised helpdesk to manage maintenance calls – from logging the call through to completion – as well as a centralised asset management system.

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The latter will allow Al Rajhi Bank to register all its assets and create planned preventive maintenance (PPM) programmes accordingly.

Al Rajhi Bank is expected to better manage its contractors’ key performance indicators (KPIs) and service level agreements (SLAs) through the CAFM system, based on overall work quality and specific elements of maintenance delivery.

In a statement, FSI said its Workforce Mobility system would allow Al Rajhi Bank to “issue tasks from the centralised CAFM system to respective supervisors”.

This would help to “avoid paper trails, and to accurately record SLA timings, pictures, and other factors throughout the life cycle of a task”, FSI explained, adding that the information would be fed back to the CAFM system to allow live reporting.

Revealing additional details about the new workflow, Saber Nias, business development manager at FSI Middle East, said: “In the future, Al Rajhi Bank intends to integrate Concept Evolution with its Oracle ERP system, which will allow it to bridge the gap between operations and back of office accounting.

“Additionally, it will also integrate Concept Evolution with its building management system (BMS) to [receive] automatic task generation within Concept Evolution, based on the BMS’s runtime monitoring and warnings.

“For example, when the BMS system reads a runtime on an asset, it will send the data to Concept Evolution, which in turn will create a task to conduct maintenance work.”