What is the level of standardisation in the regional FM market?

As the FM industry matures, the emphasis on professionalism is increasing like never before. We’re finding that FM companies are now more systematic with their operator training and certification processes as well.

How was 2016 for your company and what are your expectations for 2017?

I like to think of 2016 as our year of evolution. From the outset, our emphasis was on reducing operational costs, which is quite a task to achieve. With that implemented, we managed to extend better pricing and services to our clients, resulting in 4% year-on-year growth for us. Our focus in 2017 remains on further reducing costs as the industry continues in a competitive spirit.

We have plans to add products to our portfolio in line with industry demands. We also aim to reach out to more FM companies and extend our services to installation and after-sales as well.

What is a key trend dominating the contemporary FM market?

Due to the continuous efforts of FM companies to reduce operating costs and with their increased emphasis on time management, we have noticed more and more FM companies choosing to place their procurement orders on a rate contract basis.

This means they enter a contract with the supplier to procure goods on yearly basis at an agreed price, thus ensuring best rates and services, and reducing the financial constraints placed by managing stocks.

Where do you see the Middle East’s FM market in the next five years?

We are confident that the industry will continue to grow, bearing in mind the developments in the pipeline in the UAE and across the GCC. We also expect the regional FM sector to become more competitive in the years to come.