FSI Middle East (FSI ME), a provider of software systems for the facilities management (FM) industry, has been picked to supply and deliver its Concept Evolution system and Concept Reach self-service portal to Saudi Arabia's National Industrial Training Institute (NITI). 

Both platforms will allow NITI to manage its contractors "in a more structured way", FSI ME said in a statement. 

NITI, located in Al Hasa, was formed as part of a memorandum of understanding (MoU) between Saudi Aramco and Technical and Vocational Training Corporation.

Concept Evolution would offer NITI added control over its FM contractors "by translating various contractor agreements into the system".

NITI may monitor contractor operations and ensure they comply with contractual service level agreement (SLA) terms, as well as optimise the system's ability to capture all costs associated with each task. 

Meanwhile, Concept Reach is a customer self-service portal that will be tailored to suit NITI`s corporate requirements.

The platform allows students and faculty members to manage their complaints and issues online.

Ayman Al Mulhim, maintenance unit head at NITI, explained how FSI ME was picked for the contract: "During the selection process, we reviewed more than five computer-aided FM (CAFM) vendors in detail, and we found FSI’s Concept Evolution to be most suited to our company.

"The decision was based on the FSI’s product functionality, support, and value for money, and we are very pleased with our decision." 

NITI offers industrial training of the oil and gas, petrochemical, and energy and construction sectors to Saudi Arabian high school graduates. 

The campus currently accommodates 1,100 students and faculty members. 

Saber Nias, business development manager at FSI ME, explained NITI's requirements and how his organisation has catered to these: "When we initially met with NITI, they needed a solution to gain more control over their campus FM contractors.

"NITI currently has five FM contractors on site, and all [planned preventive], reactive, and scheduled [maintenance] tasks were being managed over the phone, and through email or mobile messaging.

"This created many islands of information and paperwork, which was often difficult to interpret or summarise into a standard format understood by all the parties involved. 

"Furthermore, NITI didn’t have the right tools to monitor the FM contractors from both a cost and performance perspective, which was a very big concern for them." 

Nias said FSI ME's "long-term goal" is to provide NITI the right software to log, track, and manage complaints online.