How was 2016 for FSI Middle East (FSI ME)?

2016 saw continued growth for FSI within the region. We have continued to secure new projects with clients across the GCC, and those secured in 2016 include CAFM system replacement and addition of workforce mobility for BK Gulf; supply of CAFM solution and workforce mobility for Mosanada FMS’s Katara Village; and supply of CAFM solution, workforce mobility, and performance management system for Jafza One.

What are the top three market trends you noticed in 2016?

Firstly, building owners are realising the value and benefits of owning CAFM systems and thereby taking control of their buildings’ data and contractors. Secondly, workforce mobility with smart phones and tablets is becoming a key market trend. We have also noticed demand for better transparency and visibility of SLA and KPI performance.

How did your product development programmes shape up last year?

2016 saw a number of key additional features and modules added to Concept Evolution as part of the Concept Revolution initiative we started in 2015. Developments and enhancements include advanced asset hierarchies, building structures, new maintenance management features, smart attributes, Intuitive BI dashboards, an automated performance mechanism module, space and move management in conjunction with Excitech, sales invoicing improvements and cost-versus-sales visibility within the financial aspect of the system, as well as enhancements to FSI GO Workforce Mobility.

Which FSI ME solutions emerged as popular choices by FM firms in 2016?

As there are many facets to FSI’s technology – and because of the depth of options we offer within our organisation’s systems – sectors often focus on different aspects of our technology. With the gradual emergence of output specification, contracts within the Middle East market we have seen greater focus on SLA and KPI measurement and monitoring, which has in turn seen a demand for high quality dashboards and reports.

We have certainly seen a substantial uptake of mobility as an integral – and in many cases essential – part of a CAFM solution and service delivery strategy. This is especially true when combined with a performance measurement system (PMS), integrated within and driven by CAFM. The use of smart phones and tablets to both mobilise collection and manage assets, as well as tailored apps for the workforce – be that a supervisor or technician – are rapidly becoming the de facto standard.

Is the regional FM market now more aware of the quality versus price debate regarding tech investments?

No, not really. This is partly due to the fact that many FM contracts are short-term, which does not give the FM provider [enough] time to mobilise and invest in technology that would improve the service delivery to end-users.